Customer’s satisfaction is Orisons top priority.
All of our products are crafted with quality and durability; however, if you are not satisfied with your order, we will be happy to offer you an exchange or refund.
BEFORE returning merchandise for exchange or refund, please give us a call at 833-562-7077 for your RA ( Return Authorization) number.
Items may be returned for a Refund based on the following:
When returning merchandise, we strongly suggest using a recognized carrier (such as UPS, FedEx, or USPS) and insure your items for the full purchase price. Orisons is not liable for lost or stolen product.
Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges. If you need a different size, we suggest promptly placing a new order for it before it sells out.
We realize this time of year items are being purchased as gift to be given on Christmas. We are extending the time frame the items have to be returned by. All returnable items purchased in the month of December as Christmas gifts must be back by January 15th to be eligible for refund or exchange. Please call or email us
Items discounted 20% off or more are considered FINAL SALE. Please ask any questions you might have before you purchase sale merchandise so you will be sure the item will work for you. We are here to help!
All custom or special orders are considered FINAL sale.
Due to customs issues, we do not accept returns on international orders. Please contact us before placing an international order if you have any questions.