Customer’s satisfaction is Orisons top priority.
All of our products are crafted with quality and durability; however, if you are not satisfied with your order, we will be happy to offer you an exchange or store credit.
BEFORE returning merchandise for exchange or store credit, please give us a call at 972-562-7077 so we know we are expecting your package. We do not reimburse for shipping.
Items may be returned for an exchange or store credit based on the following:
When exchanging/store credited merchandise, we strongly suggest using a recognized carrier (such as UPS, FedEx, or USPS) and insure your items for the full purchase price. Orisons is not liable for lost or stolen product.
Due to order volume & the high risk of sellouts we ARE NOT ALWAYS ABLE TO process exchanges. Please call the store asap.
We realize this time of year items are being purchased as gifts to be given on Christmas we are extending the time frame. All items purchased in the month of November/December as Christmas gifts must be back by January 29th to be eligible for exchange or store credit. Please call or email us.
Items discounted 50% off or more are considered FINAL SALE. Please ask any questions you might have before you purchase sale merchandise so you will be sure the item will work for you. We are here to help!
All custom or special orders are considered FINAL sale.
Due to customs issues, we do not accept returns on international orders. Please contact us before placing an international order if you have any questions.